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Crew Lounge Sign-On Problems

We've just made an upgrade to our database and had to eliminate a lot of 'duplicate' records.  This means that if we had, say two records with the same file number and/or email address, we had to delete one of them.  Some of these records dated back to 2000 and the system was a big mess.

Unfortunately, we had no way of knowing which version was the correct record to delete, and many of our notification emails to ask members have been rejected by AOL -- or -- the email addresses are no longer valid.

Therefore, the best thing to do is simply register again.  You should receive your registration and confirmation within minutes. Go to this page >

Let us know if you have any further trouble. Sorry for the hassle.

Try the following solutions:

  • Are you a Crew Lounge member?  If you have not yet completed the membership application, you must do so before you can enter the Crew Lounge for the first time.  This is required in order to ensure that only UAL Employees are given access to the content within the Crew Lounge.
  • Did you forget your Password?  If so, please visit this page and request that it be sent to you.  To receive your password using this method, you will need to provide your Username and File Number. Don't know your Username? Read On.
  • Did you forget your Username and Password, or have changed your e-mail address since you initially applied for the Crew Lounge?  In other words, not really sure of any of this logon nonsense?  Then just contact us.

    Include the following information:

    1. Your full name
    2. Your File Number
    3. Your Domicile
    4. What problem you are having (be specific)

    We'll sort it out and get back to you as quickly as possible.

  • Is your web browser set to accept cookies?  In order to view Jumpseatnews.com, you must accept session cookies for the duration of your visit.  This is done for security reasons, ensuring that only UAL employees view the pages.  The default setting on most browsers is to accept session cookies automatically; however, your browser may have been configured to not accept cookies. How to set cookies.
  • If you are still having problems?  Please let us know immediately!


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