FLT-LINE Options 800-358-5463

0 – If you have a life-threatening or urgent emergency

1 – CATS System (lost badge)

2 – Hotel Desk information missing from FA’s ID

3 – Crew Desk

• EOM End of the month conflict
• Trade request to make self legal
• Daily WOP/ DAT (Day at a Time)
• Self Trade Processing
• Re-linking of an ID with no key position (within 48 hours)
• Reassignments/ Declination of an ID
•  Deadheading
• Make up WOP/ PTO
• Changes Made to an ID
• Open Flying Awards not run by FASC

4 – FASC Flight Attendant Service Center

1. Scheduling
• ONSL /OFSL  or FML in the LOF
  
2. Scheduling
• Training Scheduling
• Trades
• RSV move up
• PTO
• Line Award question
  
3. Pay Records
• DFAP
• Death in the Family
• Holding Pay
• Language Pay
• Line audits (GAR/MIN calculations)
• Minimum and Maximum Pay Options (FA on Extended Illness paper awards only)
• Pay checks 1st and 16th
• Premium Pay
• Reimbursements
• Understaffing
  
4. Administration
• 30 Day ANP
• Annual Vacations
• Cabin Jumpseat
• Emergency Transfers
• Employment Verification
• Interim Vacations
• Language Qualifications
• Language Transfers
• Resignation
• Retirement
• Return to Work
• Salary Potential
• Seniority Adjustments
• Separation
• Special Leave
• Transfers - Unimatic  TRNREQ  DIS page DIS*35451
• Travel Card Replacement
• Vacation Trades
• Visa Letters ORD
• Visa Letters DCA
• Visa Letters SFO
• 18.R Vacation Deferral (Advance Schedule Planning)
  
5. Leave of Absences
• Educational Leave
• Family Leave
• Maternity Leave
• Military Leave
• Non Occupational Medical Leave
• Parental Leave
• Personal Leave
  
6. Occupational Injury
• Occupational status
• Occupational claims
  
7. Reconciliation
• Hotel charges
• Settling Time
  
8. Crew member badge hotline/GRID
• ¾ Badge status
• Lost or Stolen badge

5 – Advance Schedule Planning

• Vacation and ID overlaps
• Vacation Slide 18R
• LOF for new/ future month
• Reserve Letter Trades

6 – North American Domiciles/Coordinators

7 – Onboard Communications

1. Message from Alex Marren
2. Special division updates
3. EYE ON UA
4. Onboard’s training course descriptions
5. Current issue of security updates
6. OSAP
7. RFM Travel Authorization
8. Responding to a call made to you regarding a MAC (Military Aircraft Charter) assignment

8 – Corporate Payroll or Benefits and Insurance Information

1. Corporate Payroll
2.  Benefits & Insurance Information

9 – Qualified Purser Hotline or DIS*123 Crew Feedback

1. Qualified Purser Hotline
2. DIS*123 Crew Feedback