Source: SkyNet
Date: Jul 15, 2006 at 12:00 AM Pacific Time
There are a variety of settings to review in Internet Explorer (IE) to ensure the PC has the optimal configuration for use of the Learning Network (LN).
If a problem is occurring, clearing the cache may clean out the offending item
The above actions alone may clear up the error condition. If not, follow these additional steps.
Sometimes even after the Cache settings are adjusted per above, once the student Launches a course, the window that opens up will indicate “Courseware Loading …” and never progress. If this window remains up for more than 3 minutes, do not continue to wait! Close the window. Click once more on the Launch link to restart the lesson. Do this before closing IE. Usually the lesson will load and continue quickly after this.
Certain software plug-ins must be installed in order for the LN lessons to function. You may check the status of which plug-ins and what versions are installed.
The Learning Network has a Help page where certified downloads are available. The most commonly needed plug-in is the Flash Player.
You can get to the Learning Network Help Center page in three ways:
Once in the Help Center, click on Downloads (left), then Flash player (right). Scroll to the bottom of the page and click on Install Now button. Large words indicating Flash Installation successful will scroll onto page when it is complete. It may display a confirming prompt, asking if you wish to install. Answer Yes. Close Help Center window when completed.
Earlier Windows operating systems had Java functionality built-in. Windows XP operating system does not come with Java pre-installed. Many LN lessons require use of Java. This is not available from the LN Help Center page.
From IE browser, in the Address field type java.com and press Enter key. The first thing on Java’s web page is Java Free Software Download. Click on Download Now button to start the download process. Follow the prompts to download and install the software.
Occasionally, the PC security is setup to restrict the user from doing installations. In that case, contact the United Help Desk at U700-5800 and have them open a service ticket so a technician can come and sign-on in an administrative mode in order to do the installations.