How to Write Up INOP Galley Equipment

Struggling with galley equipment that does not work can be very frustrating.

Properly maintained equipment is critical to making your job
on board as efficient and safe as possible.

Since January, 271 flight attendants have sustained injuries from carts
or other galley equipment. Some of these injuries were caused by
galley equipment in need of repair, but not identified as such.
You can help prevent injuries to you and your colleagues by doing the
following when you encounter removable galley equipment that is not
operating properly.

• Take a green “Needs Service Tag” from the Universal Ships Stores
  Kit, fill in the information on the tag and attach it to the item.
  Catering also plays a big part in keeping galley equipment in good
  condition by performing periodic inspections and user checks to
  ensure that removable equipment is working properly before it is
  boarded on airplanes.

At a non-repair station, representatives from catering will perform a
user check on tagged equipment that is removed from the airplane.
They will determine whether the equipment is usable but needs
attention, or unusable.

• If the equipment is usable, it may be reboarded with the needsrepair
  tag still attached so it can be routed to a repair station (DEN,
  IAD, HNL, LAX, ORD or SFO). For this reason, please do not
  remove any tags you see.
• Galley equipment will not be reboarded if the catering representative
  determines that the equipment is unusable, or if the box on the
  tag indicating that the equipment resulted in a flight attendant
  injury is checked.

Catering also performs periodic inspections and user checks to ensure
that "removable" galley equipment is working properly before it is
boarded on airplanes.

Continue to write-up nonremovable galley equipment (ovens, coffee
makers, chillers, queen carts, etc.) by completing a Cabin
Maintenance Form and submitting it to the cockpit.

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