If you are having problems with pass travel or just trying to get anywhere for that matter on United for work or whatever, use the following information below:

Pass travel issues should be written up to the United (pass travel department and base manager) at etc@united.com.

For questions or problems related to pass travel, contact the Employee Travel Center: 713-324-PASS (7277) or 866- FLY-EPAS (359-3727).

Here's their website.