Hello, this is Sean Donohue with a special Update for Tuesday, August 22, 2006.

There is a natural connection out on the line between pilots and flight attendants. Each and every day, 1600 United flights carry our customers to destinations both near and far. And on each of these flights, pilots and flight attendants work together to keep our customers safe and provide them with exceptional service.

Now, we're taking the next step. Beginning today, I will be leading both the Flight Operations and Onboard Service divisions. I'll be overseeing all aspects of flight deck and flight attendant operations, as well as scheduling, training and technology for both pilots and flight attendants, as well as catering and crew accommodations.

Also announced today is the news that Charlie Ahmes has been named vice president, Onboard Service. I'll rely on Charlie to manage the day-to-day operations of Onboard, including safety, operational performance, training and our increased focus on the customer experience.

Many of you know Charlie from his 30 years in the division. While he has intimate knowledge of the division, Charlie has been instrumental in the important transformational work that the Onboard management team has been doing over the last 12 to 18 months. That work will continue under Charlie's leadership.

Charlie's counterpart in Flight Operations is Capt. Hank Krakowski, who was named to the position of vice president of Flight Operations. He also will report to me. Hank was previously vice president Corporate Safety, Security and Quality Assurance, and has held a number of positions in our operations, including director of Flight Crew Resources and director of Operations Control.

While Charlie and Hank will manage day-to-day operations, the planning and scheduling functions will report directly to me. Mark Kilayko, director of scheduling for Onboard Service, will continue to head this function for Onboard as will Paul Carlson, director of scheduling for Flight Operations.

Having the pilot and flight attendant organizations led by one executive is a change for us. But we believe both teams will work to bring a more holistic approach to the safe and efficient operation of our flights - all with an eye toward meeting the needs of our customers. The last point is critical. While we have many examples every day of great service, we have an opportunity to improve the consistency of our customer service delivery.

With regard to our new organizational structure, having vice presidents to manage the day-to-day operations for each division enables us to retain focus on the specific and critical duties of our pilots and flight attendants. My role will be to manage the overall performance of both divisions, while looking for opportunities for us to gain efficiencies, such as investing in new technology to improve the scheduling capability of both groups.

One thing you can count on – my travels throughout the operation will continue. As I have throughout the summer, I'll be visiting our domiciles and talking with many of you as I fly.

Stay tuned for Charlie, who will talk with you next. I just want to say that I'm very pleased and honored to be named to this position. I think this structure mirrors how flight attendants and pilots work together every day, and I look forward to us becoming more aggressive in winning customers and distancing ourselves from our competition.

Thanks for listening, and now I'll turn it over to Charlie…

Thank you, Sean.

Some might say that the news today demonstrates the value of perseverance. As many of you know, my first job in Onboard was as a crew scheduler, and since then, I have worked in most areas of our division.

I feel privileged to be part of this great organization and I'm looking forward to carrying out the work that others have begun. It is critical for our company's success that we continue our work to improve the customer experience.

The time I've spent in Onboard taught me that there is no limit to what we can accomplish when we work together. In order to successfully operate as a team, we must keep the lines of communication open with all employees across our division. I will do that by visiting our domiciles to hear from our front line employees. We will continue to work collaboratively with the leadership of the AFA.

I have the utmost respect for our flight attendants, and for the great work of our employees throughout the division.

Our ultimate success will come from consistently delivering quality service at a competitive cost that will bring our customers back to United again and again. We have a great foundation on which we to build, and I can't think of a better team to work with to make that happen.

Thanks for listening, and fly safely.