Hello, this is Jane Allen with an Update for Friday, July 15, 2005.

What a wonderful response we've had from everyone on the news last week of our plans to hire new flight attendants! It's gratifying that there is so much excitement around what is indeed an important milestone for our organization and for the company.

I'm very pleased to report more good news regarding our performance for the second quarter.

Despite system-wide weather challenges and record-high load factors, we exceeded our on-time departure goal for the second quarter. Our performance of 64.2 percent was a solid 1.2 points above our goal.

It is a testament to your hard work and extraordinary focus that we achieved this great result despite the many challenges you faced. And your hard work will be rewarded. You will receive eight service-charge waived travel segments for meeting our reliability goal, in addition to a Success Sharing payment. Congratulations! Starting July 27, you can track your use of these passes under My Coupons in WebList on SkyNet.

We also have our customer satisfaction results for the quarter, as measured by Definite Intent to Repurchase, or DIR, with 37.2 percent of our most frequent fliers telling us that they would definitely choose United for their next flight. This was just short of our second-quarter goal of 37.9 percent. We know that an extremely busy and hectic summer travel season can impact our customers' overall perception of their travel experience

As to the specifics for June, in North America you should be particularly proud of our performance, where our flight attendant rating was 60.0 - 1.7 points above goal. In addition, our meal rating in North America was 42.2, which is 2.8 points above goal, reflecting, in part, positive customer reception to our Buy on Board product.

For international flights, our flight attendant results were 58.7 - 1.6 points below goal for June, although we scored 1.2 points higher than in May, and results for the Pacific region were the highest since August of 2001. Similarly, for international meals, our rating of 41.7 was 2.2 points below goal, but 1.7 points better than May. While we know that our customers have higher expectations for international flights, I am confident that you can begin to close in on our goal despite the many challenges that I know you have to deal with.

These results show that you are delivering the consistent, excellent service that brings customers back to United. Clearly, our customers appreciate the great work you are doing and so do I. And according to one customer, we have Honolulu-based flight attendant Harvey Young to thank for bringing customers back to United again and again.

Candace Chavez encountered Harvey on a recent flight, having just said goodbye to her husband before he was deployed to Iraq. In the midst of her travels and sadness over her husband's departure, Mrs. Chavez found herself without any money. She credits Harvey's laughing eyes, infectious smile and easygoing demeanor for cheering her up. And when Harvey discovered she was hungry and had no cash, he purchased a BOB meal and gave it to her.

She writes that she will never forget Harvey, his selflessness or this United Airlines flight, and she thanks him from the bottom of her heart. I want to commend you Harvey, for your extraordinary sensitivity and compassion. Thanks to you, we know that Mrs. Chavez will be a loyal customer for many years to come.

That's all for today. Fly safely and I'll talk with you again next week.