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Special guest Beth Mack/

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Source: Jane Allen

Date: Jun 17, 2005

Hello, this is Beth Mack reporting for Jane Allen with an Update for Friday, June 17, 2005. Jane is away from the office this week.

I’ll begin with this morning’s announcement by the IAM that it has reached a tentative agreement with the company on labor savings and pension replacement. The ratification of the IAM agreement, coupled with the previously ratified labor agreements and our agreement with the PBGC, would mean we now have agreements in place with all groups, and replacement pension plans with all but the AFA. We are pleased to have reached a tentative agreement with the IAM which, if ratified, will bring to a close a major phase of our restructuring.

Also, at this morning’s monthly Omnibus Hearing, the U.S. Bankruptcy Court granted United's motion to extend the exclusivity period for filing a plan of reorganization for an additional 60 days through September 1. Judge Wedoff said that exclusivity would improve our chances for a successful reorganization. In other good news this week, the U.S. Department of Transportation reported the industry’s April operational performance. United ranked second among the seven major carriers for on-time arrival :14. Our aircraft arrived within 14 minutes of scheduled arrival nearly 84.8 percent of the time, second only to Northwest.

We placed second in ratio of customer complaints, up from fourth place in March. And our ranking for mishandled baggage also improved, moving from a third-place finish last month, to second place for April. Unfortunately, challenges presented by weather and ATC conditions led to our last-place ranking in flight cancellations. However, thanks to hard work by you and other employee groups, we were able to improve our ranking in several important areas despite a load factor of 80.1 percent, our highest-ever for April. Congratulations on a job well done and thank you for continuing to focus on our customers.

Moving on, I have good news to share regarding the cost per available seat mile or CASM metric of our Success Sharing goals. In May, our mainline cost per available seat mile – excluding fuel costs – was ahead of the second-quarter Success Sharing goal of 7.70 cents. Because CASM is a measure of our performance in terms of cost, the lower our number, the greater the cost savings we achieved.

We’ll update our second-quarter tracking tools with "Ahead of Goal" for May CASM, to show that we are on track in meeting our quarterly goal.

Finally, Tuesday marked the official re-launch of Business1 -- part of our overall strategy in Chicago to retain loyal customers, win back former customers and attract new business travelers. In this fiercely competitive market – a market that’s vital to the success of our company -- we have to show our customers that we are better than our competitors for business travel into and out of Chicago. To help spread the word, employees from Onboard and Marketing were in Chicago and the other Business1 cities briefing flight attendants and talking with customers about this product. You can learn more about Business1 in the June 15 edition of NewsReal. Morning newspapers, close-in gates and an on-time guarantee are extra benefits we hope will help us win back customers from other airlines in these important markets to and from Chicago.

That’s all I have for today. Thank you for calling and fly safely.

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