I have a short message today, and I'll begin by sharing some great news about our reliability results for May.

Our on-time departure :00 performance for the month was 66.6 percent. That's 3.6 points above our second-quarter Success Sharing reliability goal of 63 percent. We achieved these excellent results despite some spring thunderstorm activity and record-breaking load factors. At 81.8 percent, our load factor for May was highest-ever. Once again, you've done an amazing job of staying focused and contributing to running a great operation. Thanks for all of your great work.!

Keep in mind that if we meet our second-quarter reliability goal, we have an enhanced opportunity to receive rewards for reliability. When we achieve our quarterly on-time departure :00 goals, in addition to a Success Sharing payment, we will receive eight travel segments - with the service-charge waived. If we fall short of our reliability goal, we can still receive these travel segments if the U.S. Department of Transportation ranks us first or second for on-time :00 departure performance among the seven major U.S. airlines for the quarter.

We're looking at record high load factors throughout the summer and I know you will continue to maintain your focus on safety, reliability and service to our customers.

I'll close by recognizing Los Angeles-based flight attendant Donna Needham. One customer was so impressed with Donna that he wrote to tell us about his experience.

Mr. Donald Ziming praises Donna for doing an outstanding job assisting over 100 eighth-grade students on their flight to Washington D. C. He writes that Donna worked with all of the chaperons so that the students would adhere to the rules, yet at the same time, have a great flight with great service. And apparently they did. Mr. Ziming credits people like Donna for his continued allegiance to United. He concludes by saying, "Donna's attitude was clearly one of service and support … thank you for ensuring that there are people like her to help people like me." I want to thank you Donna for creating a memorable experience for our current - and future - loyal United customers. Congratulations!

That's all I have for today. Fly safely, and I'll talk with you again next week.