Hi, this is Glenn on Tuesday, April 19th, and I’m calling today from Chicago.

A top priority for all of us at United is to maintain our focus on our customers and to make sure that we fulfill our commitment to them.

Recently, I had the opportunity to join Dave Myrick, the head of our West Coast sales team, and members of his team for breakfast meetings with some of United’s top corporate customers in both San Francisco and Los Angeles.

Last week, I had the opportunity to join Graham Atkinson, our senior vice president for Worldwide Sales, and Bill Kramer, who is responsible for Midwest sales, and their corporate customers here in Chicago.

These meetings are always an excellent opportunity for informal and personal feedback from the executives who buy travel services from United on behalf of their companies and their traveling employees -- and to hear from them whether we are providing the access, the flexibility and the type and scope of service they require.

That is what our corporate customers are interested in. They care on a daily basis about United’s improvements as a business partner, and they are not so much interested in the details of our financial restructuring. And they certainly don't expect that our restructuring will impact them or their travel experience.

Customers talk to us about the benefits to their businesses of our international route expansion in the last 12 months and their personal experiences with our new products, such as p.s. in the transcon routes from New York to San Francisco and L.A. And, of course, our new ad campaign to let them know about the superior product we offer in Economy Plus.

I also met with our customers when I spoke to several hundred business and political leaders last week at the City Club of Chicago.

We are making sure that we are connecting with all of our key constituencies in the Chicago market as we drive for a greater share of our hometown customers.

I talked at the City Club about the progress that we are making in transforming the company, the hard work of restructuring and how that work is beginning to deliver results in improved revenue and margin from innovative travel products. And, we talked about the improvements made by United employees in the level of service our customers receive.

In the question and answer session that followed my remarks, they also asked about the new Ted flights that we are initiating from Midway Airport and our Mileage Plus programs and benefits.

Later this week, I am going to talk to the Chicago Council on Foreign Relations, many of whom are customers here in the United States that we transport, with our Star Alliance partners, to destinations around the globe. Their interests will be in the ability of United, and the rest of the aviation industry, to make their travel experiences reliable, safe and convenient whenever possible.

The only connection between our restructuring and our customers is our ability to maintain and improve their travel experience by retaining our focus. Our successes are building a solid foundation of credibility among our customers. We hear that directly from them, and they are committed to our success, but they make it clear that's what they expect from us.

We want to see our work not in the headlines but in the air, on the ground, and at the airport.

We know that we have to earn their loyalty every day through outstanding service and the right products. And how we go about doing that plays an important role in ensuring that Chicago continues to be a gateway, not only to the rest of the country, but also the rest of the world.

That’s it for now. Until next time, stay focused on our customers and stay United.