Hello this is Jane Allen with an update for Monday, October 31, 2005.

Lately, it seems like every week has been an eventful one. We began last week closely watching the impact of Hurricane Wilma. Some of our people who live in the area of Florida sustained damage to their property and are dealing with the recovery process, but we are thankful that everyone is safe. Service at airports in Miami , Ft. Lauderdale and West Palm Beach was interrupted, but we are now fully operational. Thankfully, the hurricane season will close at the end of November!

Outside of those areas affected by Hurricane Wilma, I hope it has been a good week of flying for those of you who have been on duty. With every positive customer experience we create, we strengthen the connection between our customers and United. It is the sum of all of these positive experiences that drives greater customer loyalty and retention. I can't emphasize enough the ability that each of you has to positively impact our customers through your onboard interaction.

Often, doing the job you are trained to do and are skilled at doing can make all the difference with customers. I recently received a letter from Mr. Errol J. D'Souza regarding his experience on flight 925 from London to Dulles. Mr. D'Souza passed out while making his way down the aisle, falling to the floor. Not only did Mr. D'Souza feel the care he received from our flight attendants was top notch, but he was touched by the concern expressed by the crew. My sincere thanks goes out to flight attendants Diane Brown, Caroline Farthing, Jacques Van Liempt and Peter Woodward. In his letter, Mr. D'Souza congratulated United for hiring the " Best of the Best ” to serve as flight attendants for the company. I couldn't agree more!

We plan to create the same level of professionalism and customer empathy in our new hire flight attendants. We are moving quickly toward the start of the recruitment process and excitement is certainly building as we finalize the details around recruiting. In the meantime, training modules and other materials are being developed, and we are addressing a number of details concerning accommodations for these new hires.

In addition to filling a real need for our operation, new hires are really symbolic of where we are relative to our exit from bankruptcy. The fact that we are in a hiring mode demonstrates that we have earned the right to look forward. We have come a long way as a company during the bankruptcy process. With each passing day, I think all of us feel we are in a better position to compete and win in this very competitive marketplace. I know I feel good about our prospects knowing that we have an excellent team of flight attendants who are making a difference with customers. Thanks for all that you do.

This morning, the company announced its financial results for the third quarter of 2005, and there were several indicators of the progress we are making. We had operating earnings of $165 million, some of the highest level of operating earnings in the domestic airline industry, and a net loss of $1.8 billion. The difference between operating earnings and net earnings was driven by very large restructuring charges associated with our bankruptcy status. For example, we had $1.7 billion in non-cash aircraft lease rejection charges during the quarter. As we've said before, looking at our results on an operating basis gives us the best perspective on how well our business is performing.

These results are encouraging. I urge you to listen to or access Glenn's EYE-ON-UA, which gives a detailed review of our third quarter performance. At a time when we are consciously reducing our mainline capacity, we are increasing our revenue. And we are reducing our CASM, or costs per average seat mile, through continuous improvement activities across the board.

I hope these improvements are as gratifying and encouraging for you as they are for me. The better position we are in to compete, the better our prospects will be to succeed in the years ahead.

That's all for today. Fly safely and thanks for listening.