Hello, this is Jane Allen with an update for Friday, May 7, 2004.

This week I'll talk about the early recall of 250 flight attendants from voluntary furlough as well as our operating performance for April. I'll also discuss changes on SkyNet and my collaboration with Glenn Tilton on this week's EYE-ON-UA. Finally, I'll talk about my recent visits to the Los Angeles and Seattle domiciles and recognition for one of our Paris-based pursers.

I'll begin with the news that we are recalling 250 flight attendants from voluntary furlough effective July 1, 2004. We are planning an increase in aircraft hours in the summer and we need additional flight attendants to cover this flying. This early recall is in addition to the scheduled return of 400 voluntarily furloughed flight attendants on October 31. Starting next week, we will notify affected flight attendants about the recall via FedEx. Though we recognize that these flight attendants are being asked to return earlier than expected, this is a good news story for our company. More flying means more jobs, which is very good for our division and for United.

There's more good news, this time on the operations front. April proved to be the best in United's history from an operating and traffic perspective. Traffic for April was up nearly 26 percent year over year on a capacity increase of 12.4 percent compared to April 2003. As you know, our passenger load factors were extremely high. In fact, we posted our highest-ever April load factor of 79.9 percent, which is 8.5 points higher than the same period last year. And our on time departure :00 was over 77 percent, more than nine points above our monthly goal and our quarterly Success Sharing target. Thanks to all of you who worked hard and focused on providing excellent service to our customers during this very busy month.

On another topic, you may have noticed that SkyNet has a brand new look, and tonight Onboard Service launches a new, user-friendly SkyNet site for flight attendants. It's called "My Workplace," and was developed jointly with Flight Operations and Information Services. By clicking on the "My Workplace" tab on SkyNet's home page, flight attendants can access their schedule information from any computer with a secure Internet connection. Right now, flight attendants can view their monthly schedule in a calendar format, their IDs and hotel information. Over time, many of the same functions as Unimatic will be added to the My Workplace site of SkyNet.

We want to make this tool the best it can be and we hope you will share your feedback on how you find it works. You should have already received a flyer in your company mailbox about My Workplace and how to provide feedback. You can also check the March 29 issue of Onboard Updates. We look forward to working with you to make My Workplace an informative and useful tool for you.

This week, Glenn Tilton invited me to record his EYE-ON-UA message with him. This gave me an opportunity to talk about Onboard's mission and give employees throughout the company a chance to learn about the good work that you and the people of the Onboard division have been doing to help the company accomplish it's goals.

You can find the printed version of EYE-0N-UA on the home page of SkyNet. Or, you can listen to our joint message by calling one of the following numbers: within the United States, Unitel 393-6682 or toll-free 1-800-393-6682. Outside the U.S., call Unitel 393-6682 or 1-847-952-1122.

Last week, I continued my domicile visits to conduct town-hall meetings with flight attendants and to meet with domicile management and other Onboard employees. I visited Los Angeles on April 28, and this week I met with our team in Seattle. I want to thank all of the flight attendants and domicile team members who made me feel welcome and shared their thoughts with me.

Clearly, the efforts we are undertaking to make United a successful company and a fierce competitor are foremost in the minds of the folks I talked with. I received many questions concerning the ATSB loan, where we are in the bankruptcy process and what we must do as a company going forward to be successful. Many people asked me what to do to stay informed, and I told them the best sources of information are my weekly Update, NewsReal, Glenn's EYE-ON-UA message and asking their local domicile management. The visits were very informative and productive.

Finally, I'd like to recognize Paris-based purser Bijesh Patel. Captain John McFadden was so impressed with him on a recent flight that he wrote, "If Bijesh treats the passengers anything like he did the flight-deck crew, we will put British Airways and Singapore out of business."

Captain McFadden continues, "Bijesh was incredibly polite, well spoken and professional. He always seemed to have time for us. I noticed when I was back on my crew rest, how much attention he paid to both the passengers and his fellow crewmembers. His enthusiasm and dedication were simply amazing and were readily recognized by many of the passengers during the deplaning."

I want to thank Bijesh for providing a level of service so exceptional that not only did his customers take notice, but his colleagues did as well.

That's all for today. Thanks for listening and have a safe and enjoyable weekend.