Hi, it's Glenn. It's April 5th , and I'm calling from Chicago.

I'd like to take the opportunity of this call to focus on two developments that we announced earlier today, because they both represent opportunities for our employees, for our customers and ultimately for the entire company.

The first is to announce that we have met our quarterly Success Sharing goal for reliability. And that is a tremendous accomplishment. I want to congratulate everybody at the company for your hard work and for your personal dedication. You ensured that our flights departed for our customers exactly on time 69 percent of the time in the first quarter.

When we think of the poor winter weather and the congestion that we experienced at O'Hare in January, all of us should be proud that we exceeded our goal by nine points.

I think that we are at a critical juncture for United. I know that we've always focused on on-time performance, because we know it to be an important driver of customer satisfaction.

But now, for the first time, the vast majority of our employees – and we are still working to introduce the program in some countries – will receive a well-deserved reward for providing great on-time customer service.

That's a new, and a very different, way of recognizing your commitment, and your teamwork, and your dedication to customers from any program that we've had at the company before. And I think it's reflective of how we are going to do things in a new and a better way going forward.

Importantly, we also appear to be on track for meeting our Definite Intent to Repurchase goal, and we're all looking forward to announcing those results on NewsReal on the 13 th of April.

When we deliver on these shared goals, every one wins – our employees win; the company wins, and our customers win. And it's going to enable us to compete effectively and successfully in the future.

We should not look at this moment as an end point, however, because it is really just a starting point and we need to build on it. We do get to take the moment and enjoy it. But, then we need to move on and focus on the task ahead and what it's going to take to get us there.

Our reliability goal for the coming quarter is going to be higher. We're going to raise the bar and we're going to continuously improve. But it's also a goal that is one point lower than the percentage that we reached this quarter.

Travelers are coming back. Load factors are higher and they're better. And that's good. But that, together with one less runway at Dulles temporarily, means that we're going to have to remember to do everything that we can to make sure our customers have a great experience onboard United.

We also have an opportunity in the transition of United Express service out of Washington Dulles and Chicago O'Hare from Atlantic Coast Airlines.

As we announced earlier today, we are ending the relationship with ACA, because the cost structure of our United Express agreement remains significantly above current market, and we haven't been to reach a mutually acceptable agreement to bring those rates down.

Pending Bankruptcy Court approval of the agreement with ACA that we announced this morning , we're going to begin transitioning the aircraft that ACA currently flies on June 3 and we're going to complete the process by August 4.

An extraordinary amount of planning, logistical analysis and hard work has gone into making sure that United is not only fully capable of maintaining high-quality service, but is really well positioned to improve its service from Dulles and throughout the United Express system.

We have signed agreements with new partners capable of improving the passenger experience on United Express -- Chautauqua Airlines, Republic Airlines and Shuttle America, which will operate United Express service out of Dulles and O'Hare. We've expanded our United Express relationships with proven partners of ours, Air Wisconsin, Trans States and Mesa, which will also serve O'Hare and Dulles, and SkyWest, which will continue to serve O'Hare.

United Express employees have been hired and trained by our partners at Dulles and the spoke cities to take over ground-handling responsibilities.

Already, passengers traveling to or from Dulles have easier connections to United Express directly from United's C and D concourses. And then, beginning this summer, passengers using Dulles Airport are going to be able to enjoy our newly constructed United Express facility with easy access to United, Star Alliance and Ted.

As a result of good planning and hard work to prepare for this eventuality, we'll continue to provide a full schedule of flights and maintain high-quality service with competitive fares in Dulles and all of the markets involved in this transition.

As always, the safety of our passengers is the highest priority at United, and it's been factored into every element of our planning for this operational transition.

The agreement we announced this morning is a positive step forward. And it's one of the major issues that's been facing us in our restructuring. Coupled with the facility improvements we're making in Dulles, we have a genuine opportunity to improve the United Express flight experience for our customers.

So, in closing, sincere congratulations on meeting the first of our quarterly Success Sharing goals. It's definite proof that through our actions, every one of us influences whether United succeeds or does not. Keep up the good work. Stay focused. Stay United. And I'll look forward to the next opportunity to speak to you.