Hello, this is Jane Allen with an update for Friday, March 5, 2004.

This week I'd like to update you on a number of topics, including the transfer awards for our Miami flight attendants, the company's recent operational performance and the status of our partnership with the Maintenance division to improve aircraft cabin maintenance. Also, there's a new twist to our "Halfway to Hawaii" contest and I'll share the details about that.

Transfer awards for our Miami-based flight attendants were announced this week. I am very pleased to report that all 474 of the domicile's flight attendants received their first choice of transfer location. To achieve this, we adjusted the transfer allotments to other U.S. domiciles and temporarily suspended system transfers. Now that we have enabled the Miami-based flight attendants to transfer to their domicile of choice, system transfers for other flight attendants were again opened this week. While we understand the impact the closure of the Miami domicile has on these flight attendants and their families, this was a tough, but necessary decision we had to make. We remain committed to assisting our Miami co-workers, to the extent we can, through this difficult transition, and we are pleased we could offer all Miami flight attendants their first choice.

On another topic, the results of United's January and February operational performance were reported in NewsReal this week. As I reported previously, despite weather, ATC problems and high passenger loads, we did meet our January operational goals for Success Sharing - on time :00 and customers' definite intent to repurchase - and that is certainly good news.

The news for February is even better. Thanks to the company's efforts to gain improvements in on-time performance at O'Hare, as well as generally favorable weather compared to last month, systemwide on-time :00 performance for February was 12 points better than goal. The changes made at O'Hare include adding scheduled block time and reducing the peaks in our schedule by retiming more than 300 flights. These actions helped generate a strong rebound in our on-time performance and are also helping us meet our Success Sharing goal. Thanks to Pete McDonald, Executive Vice President-Operations, and the cross-divisional team he led for making changes to improve our operational performance at O'Hare. And thanks to all of you for remaining focused and doing your best work despite these operational challenges. You can follow United's progress toward its Success Sharing goals on SkyNet's home page, as well as via posters that are being shipped this week to all locations.

On another topic, I want to follow up on an earlier Update message about the partnership between Onboard Service and the Maintenance and Engineering division. In response to flight attendant feedback, we began working late last year with Senior Vice President-Maintenance and Engineering Gregory Hall, Vice President Line Maintenance Bill Norman, and their team to find solutions to the problem of inoperable cabin equipment. We established a group of Flight Attendant Line Maintenance Advocates, composed of eight flight attendant volunteers and an Onboard supervisor. These employees participate in regular conference calls with the Maintenance team to identify cabin maintenance issues that affect customers' perceptions of our aircraft and/or that impact the ability of our flight attendants to serve customers. For example, our advocates recently advised Maintenance that the temperature settings on convection ovens have multiple time settings, which caused confusion and has led to overcooked meals. To resolve this problem, Maintenance has begun working with engineering to develop a project to standardize the ovens so they will have a single method of setting oven temperature.

In another joint initiative of Onboard and Maintenance, the divisions worked together to redesign cabin maintenance forms. The new forms make it easier for flight attendants to log cabin maintenance items, which has resulted in an increase in the use of the forms, and improved timeliness of maintenance issues being reported. This helps Maintenance quickly identify inoperable seats, lights and other cabin equipment that directly affects our customers' flight experience. To highlight the progress we are making and to show that we are focusing on your concerns, we've established a new feature on the Onboard Service home page on SkyNet that allows employees to track cabin maintenance performance on a monthly basis. By scrolling down below my Update message, you can view key cabin maintenance data compiled from Marketrak surveys, flight attendant cabin write-ups and aircraft maintenance checks. Your continued input is a vital tool in ensuring the best possible experience for our customers and the best possible equipment at your disposal.

Finally, I would like to recognize two Honolulu-based flight attendants who helped United revamp its popular "Halfway to Hawaii" contest. Thanks to the efforts of flight attendant Dwayne Myles and purser Dave Seesz, two companies - Mauna Loa Macadamia Nut Corporation and Hilo Hatties Hawaiian gift shops now sponsor the contest. The new Halfway to Hawaii was introduced this week on flights from Denver, Los Angeles and San Francisco to Hawaii. Customers on those flights are asked to guess when their plane will be halfway to the Islands. The winners, who used to receive a bottle of champagne from United, now get a terrific Mauna Loa gift basket and three runners-up receive Hilo Hatties gift certificates. In addition, Hilo Hatties prints the contest forms previously provided by United. The forms include a coupon for use in Hilo Hatties stores, and United will earn a commission on any purchase that is accompanied by one of those coupons. By the way, Hilo Hatties also offers United employees a discount on purchases at its stores. Congratulations to Dwayne and Dave for working with UAL Loyalty Services to enhance the value of the contest for United and our customers. Nice work!

That's all for today. Thanks for making it a good week.