Hello, this is Jane Allen with an update for Friday, February 13, 2004.

Yesterday marked an exciting milestone for United as our new low-cost carrier Ted took to the skies. The designated inaugural flight, with a formal launch celebration, departed from Denver to Fort Lauderdale at 10:20 a.m. There were three more flights throughout the day, and that number will grow to 52 daily departures from Denver by the end of March.

With strong advance bookings and plans already in place to launch additional flights at Washington Dulles in April, we have high hopes for Ted. It will play a key role in United's future because it allows us to compete with other low-cost carriers for value-driven travelers in selected leisure markets. Ted also gives our current business customers an attractive option for leisure travel, and Ted will allow more passengers to connect with our global network.

Ted is an amazing story because as Glenn has pointed out, it is rare that a company in Chapter 11 even tries to innovate. But United is innovating because that's how we are going to meet the needs of our customers. So it's important that we all extend a warm welcome to Ted and give our full support to this new member of the family. That's especially true for our flight attendants, who are helping Ted off to a good start and a successful future.

Thanks to all the teams - including flight attendants, management and salaried employees, and Advisory Council members - who worked so hard to make the Ted launch flawless. The proof of your work is in the very positive customer response on the first day of service. The following letter from a customer says it all: "I flew Ted on its return maiden flight from Fort Lauderdale. You could not have picked a better flight crew to help in the launch of this new venture. Please let all four of them know that their performance was outstanding. If all your Ted flights have this kind of customer service, you have a hit on your hands. With Economy Plus and Buy On Board, I will use Ted when I go to see my clients in Fort Lauderdale and Tampa."

On another issue, I'd like to clear up any concerns arising from numerous reports of puncture damage or dents to forward lavatory walls on our B-777s. Flight Safety & Security thoroughly investigated these dents and determined they are the result of removal of the lavatory door during certain cleaning operations. The tops of the lavatory doors have a unique hook assembly that matches the impact pattern on the walls. Servicing departments have taken corrective action to resolve this problem. I hope this puts your concerns to rest.

We recently received the results of the Employee Survey for Onboard Service. These results will be posted on SkyNet and communicated through the division in the coming weeks, but I wanted to highlight a few items. The survey revealed our division's strengths in the areas of teamwork and employees' understanding of the company's direction and their role in it. We also have opportunities for improvement in the areas of recognition, confidence in senior leadership, and job skills and opportunities.

These results are important because each area represents one of the drivers of employee engagement. Getting employees engaged in their work is critically important to our collective success because employee engagement has a significant impact on operational performance, safety and customer satisfaction. Ultimately, all of these success factors go into achievement of our Success Sharing goals. An important finding in the survey is that Onboard's overall employee engagement index rose four points from the previous survey. Because engaging employees in their work is so important to the company's success, we'll be looking to you for ideas on how our division can address the engagement drivers that show we have opportunities for improvement. I want to thank everyone who took the time to complete the survey. We'll be communicating our actions throughout the year, so you'll know that we're listening to you, and that your participation in the survey does make a difference.

In other news this week, the U.S. Department of Transportation reported good news about United's operational performance in December and for the full year 2003. The company ranked second among the major U.S. carriers for on-time arrival performance for the year, and had one of the lowest cancellation rates in the industry. In addition, we ended 2003 with our lowest monthly complaint ratio since the DOT began reporting airline performance in 1997. Our employees achieved this excellent performance during a year of financial and emotional stress, frequent bad weather, ATC delays and high load factors. Congratulations and thank you for all of your hard work.

December's high load factors continued in January, when our loads were higher than last year and second highest in the industry. Unfortunately, the weather and ATC delays continued as well. Despite those challenges, employees steadily improved the company's operating performance. As a result, we ended January two points ahead of our departure on-time:00 goal, which keeps us on track to meet our first-quarter Success Sharing goal. Speaking of Success Sharing, employees have two new sources of information - a new Success Sharing WebPage on SkyNet and a newsletter that is being sent to employees today.

United also remains on track to exit Chapter 11 during the first half of this year. As noted in NewsReal this week, the extension the company requested for submitting its reorganization plan to the Bankruptcy Court was a routine matter that won't delay our exit schedule.

In closing, I want to recognize Frankfurt-based purser Sven Eckardt and O'Hare-based flight attendant Robert Kron for their efforts last month. An employee on business travel on their Jan. 15 flight from Frankfurt to Chicago wrote the following letter to United: "To say Sven and his team provided the epitome of outstanding service is an understatement. I had the opportunity to travel in United First, and the incredible presentation skills and the attention to detail made the trip a most pleasant experience for everyone. These employees clearly have the recipe for delivering the type of onboard service we strive for and have grown to expect in our highly competitive industry. With people like Sven and his team on our team, we are sure to win."

That's all for this week. Thanks for listening.