If you read today's NewsReal, you know that employees have exceeded all key performance measures month-to-date through October 20. In fact, so far employees have achieved 73.7 percent on- time :00, which is 3.7 points above our fourth -quarter Success Sharing reliability goal. And the good news doesn't stop with our mainline operation. Our enterprise as a whole is performing very well.

Ted's performance has improved since September, a month that was operationally difficult as a result of the hurricanes that plagued Florida. And United Express performance is above goal for the month so far.

Your continued focus and determination make these results possible. Despite this year's record-breaking load factors, operational challenges and many distractions, you continue to deliver exceptional operational and customer service performance. And it's because of that performance that we achieved both of our third-quarter Success Sharing goals - on-time and customer satisfaction, and that all employees can look forward to receiving their third award check.

I know that some of you question the wisdom of making this third-quarter payment given that our company's current financial situation is not good. But, you have worked hard to not only meet, but exceed our Success Sharing goals and your work deserves to be rewarded.

Further, Success Sharing plays an important part in our business plan because it aligns all employees with our business and financial goals. These excellent results translate to superior service for our customers and tremendous credibility in the market-place, which are crucial things for our company particularly now. And Success Sharing payments are key to driving excellent and critical performance throughout the year.

I know that every day there are many examples of the great work you do. I'm always happy to share some of them when they are brought to my attention.

So today I'd like to recognize Paris-based flight attendant Dhechen Hunt for the extraordinary assistance she provided to one customer.

On her recent flight from Chicago to Paris, Dhechen spoke with an 83-year-old gentlemen traveling alone. He told her he was visiting France for the first time to attend a wedding. He spoke no French and intended to use public transportation to reach his final destination. Knowing how daunting this journey could be, particularly for an elderly person, Dhechen chose to accompany him on the train instead of going straight home. She escorted him to the downtown station where he was meeting his family.

After such a long trip, I'm certain she would have preferred to unwind, yet she went out of her way to help this customer even though her work day was done. I want to thank Dhechen for taking such special care of this customer. I'm certain his family appreciated her kindness, and so do I.

That's all for today. Until next week, take care of yourselves and of each other.