Hello, this is Glenn.

For the past few months, we've all heard a great deal of opinion about the challenges and the obstacles facing United, with many saying that we would not be able to achieve the goals that we have set out for ourselves.

In recent weeks, as the issues facing the entire industry have received more attention -- and as we at United have started to make more progress in our plan that addresses those very issues -- some who were skeptical are now watching our progress with keen interest. Our tentative agreement with the pilots' union, ALPA, announced on March 27, was an important turning point for the company.

Last Friday, we built on our forward momentum by reaching a tentative agreement with the AFA, flight attendants, and with PAFCA, the flight dispatchers.

I want to take the opportunity of this call to express my appreciation to our flight attendants and flight dispatchers for their willingness to sacrifice now in order to create a stronger, more successful company for the longer-term -- and I know it's not easy.

It's important, however, that we keep in mind the reason why all of these agreements, and the fundamental change that they make possible, are so critical. As I mentioned last week, these changes are essential to taking United from where we are today to transforming the company into one that is capable of competing and winning in the marketplace of the future.

Last week, we also saw important contributions in Washington made by our team in Washington and many of you throughout the company working together and taking part in the industry effort to achieve government relief from war-time costs.

As we now know, the House and Senate each passed legislation with 3 billion dollars plus in relief from war-related costs for our industry. Now, the differences between those two bills are being resolved, and the hope is that a final package will be approved and sent to the White House this week.

The work in Washington and on the labor front both illustrate how the people of this company are doing the very hard work necessary to achieve success.

We recognize at United, that our industry has changed and that a past approach to an issue or a problem likely will not work any longer. We are thus prepared to do the work necessary to reinvent this company and get our own house in order.

Some of those who have offered opinion about the industry say that the problems can be solved very simply -- by the demise of a single, significant industry player. In our view, that's not the case today, any more than it was when Pan Am, Eastern, Braniff, TWA and other companies disappeared.

That's not to say that there isn't overcapacity. Clearly there is. But eliminating an individual carrier won't fix that issue. It reduces system-wide capacity in an inefficient manner that is based on a company's particular route structure, not on market demand. Typically, what happens is remaining airlines rush in to refill the "lost" capacity with their own planes, offsetting the supposed benefit of eliminating an airline. Remaining capacity is still out of alignment with the market, keeping the industry operating inefficiently.

We also know that a choice of carriers is good for the consumer and good for the marketplace. What is needed then in this industry, are strong, financially sound companies, with their costs in line with their revenues -- and, importantly, the route structure and customer value proposition that will create a competitive advantage in the marketplace.

And that's exactly what we at United have been working toward, and it is the right combination of costs, revenues, routes and customer proposition that will determine which airlines succeed in a very competitive future marketplace. It's our ambition to be sure that United will be one of those airlines.

We are getting our house in order. We are making progress every day -- and because we have taken the harder road of addressing the difficult issues, we're further along than many.

That's how we'll continue to make progress in building a successful United for the future. Just as we have over recent weeks, as we worked hard to accomplish the very same result over the weekend, and as we continue to work toward the same goals this week.

As we do so, I'm going to be talking to you frequently as events develop and circumstances warrant. Until then, continue to do the excellent work that you have been doing -- and be United.