Hi, it's Glenn.

Well it's Friday and it has been another extraordinary week for our industry. This call is going to be rather brief because I want it to be just to the point.

As I'm sure all of you did, I awoke this morning to the headlines in the newspaper and on the electronic media of the challenges that one of our significant competitors has faced recently and the decisions that they made yesterday and overnight to deal with their particular challenge.

I also had the opportunity to participate in a leadership call this morning, where the leadership team here at headquarters reaches out to the leaders in the domiciles and around the world and gives them the opportunity to understand what we're focused on here at United, and that we hope they are able to effectively communicate with all of you, with all of our employees and our customers around the world to make sure that we are all on the same good page.

My message is that the agenda that I received when I stepped into the room stood really in very sharp contrast to the headlines in the morning.

The agenda focused on our customers. The agenda focused on our operational excellence. The agenda focused on our bookings. It focused the challenges with SARS. It focused on the significant decisions that we have yet to make with respect to many of our initiatives. It talked about business transformation update. The agenda focused on the financial challenges that we have and the need to dramatically improve our financial performance. The agenda focused on the stewardship of our bankruptcy. It focused on getting our house in order.

My point being that although we might be tempted to think that there's some poetic justice in the fact that our competitors now face significant challenges of their own, we've known that all along.

We've known that this challenge to the industry is not only about United, it is in fact about the industry. The issue for United is how we deal with the challenge and how we get our house in order and we emerge the competitive and successful company we all know we can be.

As a matter of fact, there was a presentation going on as I stepped into the room maybe serves to make the point.

Earlier this week, NewsReal ran an announcement that we were beginning to test the concept of selling food onboard our flights and surveying customers and flight attendants on the idea. And while Bill Dove, who was making the presentation, and the Catering Division is still tallying up the survey results from the tests, the initial feedback is that customers liked them, and by the way, so did a restaurant critic in Denver. And we've received some positive attention in the media.

That may be a very small example, but I think it is a good example of the people of United doing quality work despite distraction and bringing innovative ideas to the marketplace. And it's in sharp contrast to the headlines in the morning.

I recognize that some of us might feel inclined to take some comfort from the fact that our competitors are now facing their own tribulations. But I simply don't think that we at United have either the time, the energy nor frankly the inclination to waste much time thinking about it.

We need to take advantage of the opportunity we've worked so hard for -- we have ratified agreements with three of our labor unions -- and we need to focus on the tentative agreements that we will have voting results for by Tuesday. These agreements, with the alignment of our people, give us the opportunity to really get on with the business of our business and to restore United to its rightful place of leadership in this industry.

If there is an opportunity handed to us by the distractions, maybe it's one that simply allows us to make the point to one another, and to others who look to us for guidance. But the challenge of this industry has never really only been about United -- it has in fact been about the entire industry.

Let's take advantage of the opportunity that we've been given to deliver the service that's going to make us once again the leader in this industry. Let's continue to focus on the things that our customers want us to focus on. Let's continue to focus on the things that we know we all want to focus on together -- to have United be the company that we want it to be.

That's doing good work, bringing new and innovative and quality products to the marketplace, focusing on all of the objectives we've set for ourselves and, more than anything else, being united.

Keep your heads up, stay united and I'll be talking to you again, as I'm sure things will, as things change in the course of the coming weeks.