Hi everyone. This is Patti. And Welcome to FLT-LINE on Friday, March 21.

We're coming to the end of a very difficult week. Against the backdrop of a global
conflict in Iraq, we've had sobering news in our own back yard. As a company this week we announced a significant schedule reduction for April, which has forced a rebidding of the schedule for flight attendants and pilots, and that will require virtually all United organizations to place a number of employees on ANP status for the month of April.

More difficult decisions may follow, depending on the status of the war and its impact on scheduling in the coming months. We will keep you informed.

These are truly trying times. Yet, as is always true in difficult days, there are always stories that surface about people's heroism and simple acts of kindness that inspire us and touch our hearts. I've received many glowing reports this week about our flight attendants who did everything possible to assist and make comfortable our customers whose travel was interrupted by the Denver snowstorm. I want to thank all of those flight attendants for their generous spirit and tireless attentiveness to customers. I know that the customers they cared for will always remember them and the assistance they provided. Our hope is that these customers will come back and fly with us again as a result.

I received a terrific letter this week from Mister Robert Doran, who is retired from the U.S. Air Force, and actually works for one of our competitors. His son, David, is in the U.S. Army, and was on one of United's recent CRAF flights to Kuwait City. Mister Doran received a call from L.A.-based flight attendant, Marianne Jaeger. She called Mister Doran simply to tell him that his son, David, had been on her flight, and that he was fine and that she hoped she'd be on his return flight home very soon. Mister Doran wrote to tell us how heartened he was by Marianne's call, saying that he also knew she'd called many other families and for that he was so grateful. I called Marianne yesterday and had a nice conversation and thanked her for all of us.

Now more than ever, with mounting tensions both at home and abroad, it's very
important that we stay focused on our customers. Based on the reports and letters I receive, I know that your attention to our customers' comfort is one of the greatest reasons that they come back to United. Thank you for continuing to do this and for just having an attitude that makes customers know United is always the best.

We've created a special web site for you that provides links to the most accurate and up-to-date information relative to current political and corporate events. It is the "International Conflict" site, and you can access it from the Onboard Service homepage on SkyNet. I strongly encourage each of you to access and spend time exploring it and get as much information as you possibly can.

Please take care of each other, your families, our customers and I'll look forward to
talking with you again on Monday. Thanks for dialing in.