Hi everyone! This is Patti. And welcome to FLT-LINE on Friday, March 7.

I spent yesterday in Boston where I presented United's transformation
plan at three employee meetings. During the day I had the opportunity to
meet with many of you and spend some time with flight attendants from
Boston, Miami and Chicago. I appreciated the candid and forthright
comments that were shared with me. A special thanks to flight
attendants Jonathan, Jim, Sara and George for participating and talking
with me at the third employee meeting.

We announced yesterday the need for 900 additional flight attendant
furloughs. Voluntary furlough and partnership options are available to
minimize the need for involuntary furloughs. We truly regret the need for
these further reductions, but it's essential that we balance our staffing
with United's projected operational requirements. We hope these
furloughs can be accomplished on a voluntary basis, as we have been
able to do with all of the 4,200 flight attendants currently on furlough
status. The length of this furlough is only planned for nine months, and
the bid period to volunteer is open now through March 17 at 0800,
Central time. Detailed information is posted in every domicile and is also
available on SkyNet.

Recently I received a letter from 1K customer, Refugio Frias, who credits
Chicago-based Purser Pamela Ament-Polito with his decision to fly
United in the future. It seems that her professional care and customer
handling will enhance United's bottom line by $70,000 that Mister Frias
plans to spend with United for the remainder of the year. How many of
us can say that we're personally responsible for adding an additional
$70,000 in revenue to our company's bottom line? This is a wonderful
example of how exceptional customer service and treatment of our
customers really does make a difference. Pam, thanks so much!

Yesterday we carried 175,000 passengers on 1,691 flights worldwide with
25 cancellations, 24 of these were due to weather and air traffic control.
74% of our flights departed on time zero (which is better than our goal)
and 80.3% arrived on-time zero, just below our goal of 81%. Remember it
was a bad weather day in the east, so this was a good day afterall.

That's it for this week. Continue to be visible in the aisles, engage our
customers and provide them with the kind of customer care and
treatment that they're going to want to experience with United again.
Then take care of each other and our customers. I will chat with you
again next week. Thanks for dialing in.