Hi everyone, this is Patti Carson and welcome to FLT-LINE on Tuesday, February 4th. I am truly proud today to announce that United ranked number one in the airline industry in domestic on-time performance for the full year 2002. This is according to the official U.S. Department of Transportation’s Air Travel Consumer report, which was issued yesterday.

The government report offers tangible evidence that things have changed for the better at United Airlines. In a single year we have vaulted from eighth place to first place in on time arrivals. Congratulations to all of you!

The year 2002 was an extraordinary one for United in many ways, not the least of which was the company’s record-breaking operational performance. You have all participated in a year where employees broke 35 company records and achieved the best overall performance in our 77-year history.

Given this remarkable performance, we’ll be sharing this great news with our customers.

In upcoming weeks, you’ll see a print advertisement with the theme of United is Number One. We’ll have on board announcements to recognize this status. And I’d ask that you please go to SkyNet for detailed information about additional operational statistics.

It seems like we just opened the Flight Attendant Service Center… Believe it or not,
they’re celebrating their two-year anniversary this month. My congratulations go to
Vickie Pryor and the entire Flight Attendant Service Center team. They’ve handled
approximately 873,000 phone calls in two years. They’ve given the scheduling team the ability to focus on the current operation and domicile staff the time to focus on flight
attendants. Most importantly, the service center supports flight attendants through expert, timely, gracious and courteous service.

I receive several flight attendant messages each week with examples of this special service --- we can all be proud of this team. Take a minute to congratulate them on their anniversary if you can.

We appreciate for your feedback on service reductions made during December and as a result of your feedback; we’re making some additional changes in late February. Based on your concerns, La Croix water will be reinstated, the North America breakfast snack bag will be modified and sometime in March, champagne will be re-boarded for Hawaii flights.

During these truly difficult times, we must all treat the company’s budget like our own
checkbooks. I’m pleased to tell you that as we exited January and as a result of carefully watching every expenditure, Onboard Service was on track with our contribution to the DIP finance target. Our budget was approximately $2 million dollars better than the plan.

It is essential that we meet these financial goals and I appreciate everything you’re doing to make this happen. It’s clear that we are all being cost conscious in helping to balance our checkbook.