Hi, it's Glenn. It's Friday, December 5, and I'm calling from Chicago.

I'd like to start this call by congratulating all of the employees at United for the impressive operational performance that you delivered over the U.S. Thanksgiving holiday.

Despite extraordinary average 80 percent load factors, three out of four flights left exactly on time for United; we had one cancellation over five days, which meant that we had 100 percent departure completion for four of the days. Our on-time (:14) performance: 85 percent.

So, I want to thank everyone for providing safe and reliable service to our valuable customers during what we know to be the busiest travel weekend of the year.

On another matter, when I visited Hawaii earlier this week, your performance enabled me to build on a strong message of progress for our company that I delivered to a variety of audiences -- from employees to the governor of the state, from leaders in the state legislature to top business people and, of course, the press.

That, together with the extraordinary strength of the Honolulu station during this year and the fact that Hawaii is the only market in which United has been able to actually add capacity since 9/11, gave me a very strong foundation for my discussions with the governor.

The governor is an increasingly important member of the Republican Party. She and I had a very positive meeting. She is encouraged by United's progress and she has a good appreciation of our remaining challenges.

Everyone I met -- from State Director of Transportation Rod Haraga and the chairs of the State House and Senate Transportation Committees to the manager of Honolulu International Airport -- was impressed with what we have been doing at United to restore the company as a vital, aggressive competitor.

They were very much aware of the performance of the United team in Honolulu. And, even with load factors well above the system average, it's one of our best-performing markets operationally and in terms of customer satisfaction.

I came away from meetings with employees at Honolulu airport and in our reservations center very impressed with the energy and the quality of work that I saw. They're providing another example of the type of work that this company must do.

At the same time, we need to continue to stimulate demand and make travel there attractive and affordable. We're talking about promoting Hawaii much as we have done with "Visit Hong Kong Month" in October and with the launch of Ted in Denver. And, by the way, just as it was in Europe a few weeks ago, the launch of Ted in Denver is being received enthusiastically in Hawaii as an example of innovation on the part of United.

I'd like to share with you an important concern voiced by Honolulu's business community, because it really does echo what we have been hearing from loyal customers in Europe, Asia and the U.S.: our progress is impressive; our service has improved; we have the best rewards program in the business; but, as I said in my last call, we need to keep it up and we need to do even better if we are to continue to keep their loyalty.

In that same vein, while we've met or exceeded all of our performance goals for January through November, the DOT's Air Travel Consumer Report for October shows that our key competitors are also very focused on ending this year on a strong note. We need to be mindful of this, and we need to be competitive and we need to keep the pressure on ourselves.

Before I close this call, I'd like to encourage those of you in the United States to take advantage of the tools that we've provided on SkyNet to express to your Representatives and to your Senators that pension-funding relief is important to United and to our employees.

Both Houses of Congress will be in session early next week -- Monday and Tuesday -- deciding whether to pass pension legislation that is important to us in this current session.

The fact is that United can fund its U.S. pension obligations on the standard, non-accelerated timetable and we certainly intend to continue to do so. We have no intention of shifting this burden to the Pension Benefit Guaranty Corporation (PBGC) or to the American taxpayer.

The issue for us at the company and other companies is the significantly accelerated pension-funding schedule that is currently mandated by legislation that passed back in 1994.

The legislation we are seeking will address this issue of acceleration and will smooth out our pension obligations. You have an opportunity to express your voice on the issue and to encourage Members of Congress to pass pension-funding legislation.

That's all for this week. Keep up the terrific work, stay focused and keep your heads up.