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Unimatic: Just Not Getting It

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Source: Archived Content

Date: Jan 14, 2003

The following article from Onboard Service is titled 'Delete Old Schedule Requests' and is bit irritating.  Here's the text in full:

Please delete outdated requests for 30-day ANP, special leaves and transfers. Requests remain live until they are awarded or deleted. By deleting unwanted requests, other flight attendants will have the opportunity for an award.

Unimatic is a computer system that is over 30 years old.  It's cumbersome to use, slow, designed by people who don't always factor in usability, and basically very frustrating for many of us that have to use it regularly.

It should have been updated years ago, when United was raking in the millions to eventually spend away in their attempt to acquire US Airways.

Instead of repairing a very problematic and difficult internal computer system that manages our schedules and consequently our lives, they chose to spend the money elsewhere.

Besides, will writing a simple three sentence statement in Onboard Updates like 'Please delete outdated...blah blah blah blah' really going to motivate flight attendants to rush down to their nearest airport domicile and do this?  I doubt it.

The Unimatic terminal is not conveniently sitting on our WHQubical desk.  Rather, it's in a crowded and rushed environment called a domicile computer room.  Factor in the fact that even getting to the airport is time-consuming and difficult for many people.  Throw in the hassles involved in the goofy deleting procedures contained in Unimatic itself (when you can actually get on one that is functioning or not already being used by another F/A), and I doubt that employees will be lining up to do this!

Here's a reply:

Please delete the outdated Unimatic system that has been plaguing us for years. Pleas about having no money to do this now should be avoided. By deleting the outdated Unimatic system, company employees will have the opportunity to use a workable system.

Haven't had my morning coffee yet!

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