Hi, this is Patti Carson and welcome to FLT-LINE on Friday January 24th.

I’d like to start this week’s message with an update on our January performance. So far this month, our operational excellence continues. As of yesterday:

• 75.9 percent of our flights departed on time, which is almost 10 points better than our goal;
• 85.7 percent of our STAR flights departed on time, which is 7.7 points better than goal; and
• our completion rate is an excellent 99.7 percent, compared to a goal of 99 percent

For the Onboard division, we had five days in a row last week with no flight attendant or catering delays on STAR trips. Thank you! This performance was absolutely remarkable!

Our load factor is averaging 72.8 percent, which is better than we anticipated. We are enticing customers to fly United by offering discounted leisure and business fares. And, creating new flexibility with fewer restrictions.

I’d like to thank all of you for providing great service and giving our customers a reason to return to United. In December, we broke records in the Marketrak ratings with a 60.3 point favorable rating, the highest for flight attendant service since 1996. These positive ratings prove that you are committed to providing excellent service in a warm, friendly and caring way.

The Flight Attendant Service Center is doing a great job of responding to your calls. Their call volumes for the week were 8,143 with calls handled in an average of only 33 seconds.

Airlines are beginning to announce their 2002 financial results. UAL Corp. will release its fourth-quarter and full-year financial results before the market opens on Friday, Jan. 31st.

With very real regrets, we announced yesterday the need for 700 additional flight attendant furloughs. Voluntary furlough and partnership options are available to minimize the need for involuntary furloughs. The bid period for voluntary furlough is open now and will close on Jan. 30th at 0800, Central Time.

I spent yesterday visiting our Boston domicile and enjoyed several hours of informal and candid conversation with Boston flight attendants. I’ll look forward to doing the same in Dulles next week.

I know that you have personal concerns and you’re worried about changes that still lie ahead at United. Given that, I appreciate all the more the job you are doing on board the airplanes with and for our customers. It remains certain that we’ve got to continue doing our best work.

Thanks for dialing in this week. We’ll talk next week. Take care of our customers and each other.