Hi, this is Patti Carson and welcome to the first FLT-LINE recording of 2003. Today is Friday, January 3.

During the holiday season, I heard many great stories about what flight attendants were doing to make a difference for our customers. I heard how creative you were, how you decorated cabins, how you tended to young children, dealt with mountains of carry-on baggage, and generally made it easier for our customers to travel during this busy season.

On New Year's eve, I was on board Flight 147 from Chicago to San Francisco with Purser Tammy Peifer and her crew, who included Patricia, Karen, April, Michael, Lou, Angie, Kathryn and Danielle.

In addition to a two-hour ground delay with a fully loaded airplane, there was an inflight medical emergency. Throughout all of this, our crew did a wonderful job of caring for our customers, and making the skies appear friendly and responsive.

Following the busy holiday travel period, our booking levels do begin to drop off early next week. Let's acknowledge that we're competing fiercely for customers, and we know that we can offer competitive fares, and that we have the best route system in the industry.

What we need to do on board the airplane is differentiate our service with warmth, friendliness and kindness. I know you've been doing this and ask you to continue and use your creativity and personalities to let our customers know how much their business means to us.

On Thursday, Jan. 2nd, United did announce it has extended to Jan. 10th the fare sale purchase date for leisure travel in the United States through May 18th, 2003. We've also extended the international sales fares for travel beginning Jan. 13th, and these tickets may now be purchased through Jan. 20th, 2003.

On special NewsReal on Friday, Jan. 3rd we announced that United will reduce its salaried and management workforce by nearly 1,500 employees by January 19th. This is as a result of business transformation and organization redesign that was announced earlier in December.

These are difficult decisions that will affect many of our support team members. The company has developed an assistance plan to help these furloughed employees.

In closing, I would like to thank you for everything that you've been doing to come to work and to inspire each other, to take care of our customers, and to do the best work that you can.

Dial in next week and we'll have more news. Thank you.