Hi, this is Glenn. I'd like to start my call this morning by wishing all of you a Happy New Year.

As we all know, with this new year come great challenges as well as opportunities for us at United. These come primarily in the two main sets of business responsibilities that we currently are engaged in addressing. First is the technical side of our Chapter 11 filing, and we are working our way through that fairly well, with a team of internal and external professionals dedicated to managing the process. But it's the second set -- the challenge of our core business of getting people from point A to point B and doing so to their satisfaction -- that I'd like to address today.

As many of you know, I get as many as several hundred e-mails a day. And as much as I would like to respond to each one of them individually that's often not possible. But as you who write me also know, I respond to as many of them as I possibly can even if it's simply to acknowledge them and to assure the writer that I will attend to the suggestion or idea with a team here at Headquarters as promptly as I can.

One of you recently wrote to me asking how -- with all the negative issues swirling around United -- I can end each of these calls by asking you to keep your heads up. Upon reflection, it's a fair question and one that underscores the fact that each day we all have our personal choices to make.

Everyday, we have a personal choice on whether or not we show our customers, and our competitors, and the world that we're here to compete and we're here to succeed. By keeping our heads up, we project the confidence that, yes, we're here to play and we're here to win, no matter how tough the circumstances are. We're here to take advantage of the opportunity to reinvent United and come out of bankruptcy better than ever before.

Our operational performance certainly shows that there is confidence on your part. We're running an excellent operation right now and we have been for most of the past year. A few statistics: For the first 11 months of 2002, our on-time performance put us at #1 in the DOT rankings. Our flight completion rate for 2002 was 99.3% -- in other words, only an average of 13 flights per day were canceled. To put that in perspective for you, in 2001, United canceled an average of 99 flights per day -- 99 to 13 -- obviously a huge improvement.

You're doing a great job and you should feel very proud of that. All of us appreciate the effort and concentration that goes into performing at that level.

As I travel, employees tell me -- again and again -- how much they want United to succeed and they want to know what they can do to help. This commitment and this drive is especially important since we're under frequent attack from a variety of sources. We're under attack from competitors who want our customers, our routes and our market share. We're under attack from pundits who although not actively engaged in running a business believe they have the answers to all of our problems. We're under attack by doubt, both from customers and often within ourselves. But we need to work through all of that, with each flight and with each experience with one customer.

Remember. Our competitors clearly wanted us to file for bankruptcy. Now, it's up to us to make them regret that. And we will -- because we're going to be up to this challenge, something you've proven time and time again, and we continue to prove every day.

I'm going to be talking to you again soon on this call, but I'm also going to talking to you in person soon. That's because the management team and I are going to be getting out to where you are and where you work to meet with you face-to-face in all of the various domiciles, starting in the next couple of weeks toward the end of this month. I’m looking forward to the opportunity to have the management team meet all of you and to share with you our plans for United's future.

Until then, here's to 2003, the year that United will prove that we can and we will succeed in this very new and very tough competitive environment of the airline industry. And in closing, keep your heads up and be United. I'll be talking to you soon.