Computer Based Training (CBT) for the recently developed Inflight Customer Service App is available on the Take-off Learning Network home page. Mandatory completion of this CBT is required by September 6, 2017. To access the CBT click on your “to do” list, located on the top of the page.
The CBT introduces the features of the Sales and Customer Issue Resolution app. The CBT is not available through your Link and must be completed on a laptop or desktop computer. The system will automatically verify your completion.
If you have difficulty accessing the CBT, contact the Help Desk Support Team in one of two ways: By telephone at 1-877-825-3729, opt. 7 or by e-mail at TOL-Help@united.com.