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Irregularities, Call Wait Times & Self Help Clarification

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Source: AFA

Date: Jul 14, 2015

Source: Elines

As we reported earlier this month and on last Friday, in response to our advocacy, management has assured us additional staffing has been added to both the Crew Scheduling and Crew Accommodations desks in an effort to improve response times in support of the operation. To offer additional clarification on our mutual understanding with the company.  After you’ve made the attempt to contact the Hotel Desk for assistance and prior to paying for the hotel you have secured, management has requested that you make one additional effort to contact the Crew Desk for assistance.  This additional call is not intended to start another “waiting loop”.  Rather it is intended to provide one last opportunity for management to assist you in securing a hotel before you use the self-help provisions.  If the call is not answered in what would be the typical call wait-time for a call to the Crew Desk, you should seek self-help for yourself. To read the full article on Irregularities, Call Wait Times & Self Help please visit our website.

Self-help is not only allowable per our Collective Bargaining Agreement, it is strongly recommended you seek self-help to ensure adequate rest and, most importantly, to protect your safety and ensure your personal well-being. The AFA MEC Hotel and Transportation Committee meets with United Crew Accommodations monthly to address problems and seek positive resolution.  Our advocacy is strengthened when problems are documented and trended through your TVLLOG reports.  Help us help you:  use TVLLOG every time you experience a problem or, conversely, a positive experience. 

For help writing an effective TVLLOG or more information about when you should using Self-Help for Hotel and Transportation,please visit our website.

If you have any questions please contact your Local Council.         

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