Source: Dear AFA

This week we received an update from the company on two payroll issues that were identified by the Union.

The first issue was a problem with the “link” between Shares and the Payroll System resulting in the incorrect reporting of passenger loads on flights affecting understaffing requests. 146 Flight Attendants were affected following a review of 16 flight segments where the reported load information was inaccurate.

The second issue affected those Flight Attendants who would have been entitled to pay increases based on their SW Classification date.  Those individuals with SW classification dates after February 15th and before March 16th would have been entitled to a “step” or salary increase in March based on their progression through the pay scale.  It appears that these individuals had received the pay increase resulting from the recent ratification of the Contract but did not also receive the increase associated with their advancement through the pay scale.  This problem was not isolated to a single step increase in the salary progression.  Rather it affected all steps across the salary progression.    As a result, 279 domestic & 10 International Flight Attendants were affected by this oversight with some due amounts in excess of $700.

As an exception to the normal payroll process, these payments will be included on the May 1st paycheck.  Affected Flight Attendants will receive a letter from the company explaining the error(s) by which they were individually impacted.  In addition, the May 1st pay advice will reflect two components; in addition to the normal “Flight Advance” there will be a line item reflecting “Regular Pay.”  The amount listed in the “Regular Pay” category reflects the adjustment amount.

If you have any questions please contact United’s payroll department by using the new fill-in form on the Flying Together website.  This form provides the employee with a unique identification number for their inquiry and generates an email receipt to verify that their inquiry was received. If you identify discrepancies, contact United’s Payroll Care Center via the new fill-in form on the Flying Together website or at 1-866-825-7297.  To manually navigate to the location of the fill-in form from the front page of Flying Together, go to the Employee Services tab, clicking on “My Pay Information” in the Subsidiary United box and then click on “Contact Payroll”.  Remember you have 60 days from the time of the payroll issue happens to file a dispute.

Given the ongoing problems as a result of the changes to United’s Payroll system, we encourage you to review your Statement of Earnings (SOE) and Pay Advice carefully and in conjunction with your DFAP to ensure you are properly paid.