As we mentioned in an earlier story, 'Onboard Service Tests Liquor 'Discrepancy Reporting Process', Onboard Service conducted a 30-day accounting discrepancy test in IAD and DEN. Among the new changes and procedures to arise from their testing is the following announcement regarding layover hotel charges:
Via a Flight Attendant Financial Report (meter) placed in the mailboxes, flight attendants and their performance supervisors will be notified of any outstanding financial issues involving layover hotels. Flight attendants will have two weeks from the date of notification to resolve the issue directly with the hotel. Once resolved, please advise hotel personnel that they must notify Corporate Travel via fax at the following number: 847-700-6150. This will ensure that flight attendants are removed from the notification listing.
Should a flight attendant receive a second meter notification, he or she will need to meet with a performance supervisor. Together they will seek appropriate resolution to the outstanding charges and if appropriate, review the Articles of Conduct.
So there you have it. More evidence than ever before that you must follow Tip #8 in Ten Ways to Get More Respect. Layover hotel clerks are not always reliable for their sharp pencils and clear eyesight. Make sure you save all room service/restaurant/bar receipts---especially if you pay in cash.
Lastly, make sure you print the TVLQCK or TVLLST reports before each trip, especially if you're the Purser. It only takes an extra minute or so at your domicile before your briefing. The information contained in these simple Unimatic pages will clearly outline what a hotel may or may not charge to you, e.g., items like local telephone charges.
And if you do charge something, than for Heaven's sake---pay it!
And of course, if there is a problem with the hotel, always use TVLLOG.