Effective October 1, 2001, United Airlines has suspended Companion travel until further notice. Companion travelers who have been traveling prior to Oct. 1, should return from their trip as soon as possible and are required to conclude their travel by Oct. 31. Companion write-your-own passes will not be accepted after Nov. 1.
United provides three reasons for discontinuing Companion travel:
Companion tickets can be given to anyone, which becomes a question of security. The company does not have any information about these travelers and companions have a greater possibility of being selected for additional security screening. This also translates into a longer transaction time for airport customer service agents.
With scaled back operations and limited staffing at the airport and reservations centers, employees must spend extra time handling companion travelers. This time is needed for employees to assist revenue passengers.
There are ongoing problems with abuse of companion travel benefits. Some companions do not follow policies, including those for check-in, listing and dress code. Companion tickets also have been sold and used for business travel, which is contrary to company policy.
Quite frankly, I don't blame United one bit for eliminating Companion travel. How many flight attendants do you know that don't have at least one horror story of a time they dealt with a misbehaving companion? Security issues aside, Companions had the potential to be more trouble then they were worth.
Needless to say, Companion travel was a good idea...on paper. But unfortunately in the REAL WORLD, people misused it. There simply wasn't enough control over the situation---and thanks to a few bad apples, it's gone. And we all have to pay for their screw-ups.
Some light in this tunnel: United has indicated that "The company will continue to monitor the current situation and will determine whether a companion travel program is feasible in the future."