How to Delete Cookies

If you are having problems with your JSN sign on, try deleting your web browser's cookies:

Using Internet Explorer?

1. Close, then re-open Internet Explorer, and click on Tools
2. Click on Internet Options
3. On the General Tab, in the middle of the screen, click on Delete Cookies and click OK to delete cookies.
4. Close Internet Explorer.

Using AOL?

1. From the AOL toolbar, click Settings.
2. From the Settings: Essentials dialog box, click Internet [Web] Options.
3. From the AOL Internet Properties dialog box, on the General tab, click Delete Cookies.
4. From the Delete Cookies dialog box, click OK.
5. From the AOL Internet Properties dialog box, click OK.
6. From the Settings: Essentials dialog box, click Close.

Using Firefox?

1. Click on Tools, and then Options.
2. Click on the 'Privacy' icon.
3. Click the 'CLEAR' button next to Cookies.
4. Click OK at the bottom to close.

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