March is the official kick-off of the spring break travel season and with that comes the challenges associated with increased passenger volumes, new destinations, family travelers and the added responsibility of caring for unaccompanied minors (UMNRs) who have been entrusted to our care.
In an effort to enhance the safety and to ensure the care of our young travelers, United issued a revision to our eFAOM on February 1, 2019 to include a limit on the number of UMNRs per flight and a preferred seating location. Previously, not only were UMNRs seating locations scattered throughout the cabin, there were no limits as to how many unaccompanied children were allowed to travel on a single flight. However, as part of this new procedure we will begin to see UMNRs primarily sitting in an aisle seat in the rear of the aircraft, which will help you provide better oversight onboard and ensure that the UMNRs do not deplane prematurely on arrival.
During the next quarter Flight Attendants can look for cohesiveness between all company divisions to include this new policy. We encourage Flight Attendants to continue to apply the concepts of Communicate, Accommodate, Remind and Escort, - C.A.R.E. anytime a UMNR is in your care. Always follow proper procedures for securing and handing off UMNRs to other custodial employees or family members.
Flight Attendants are encouraged to utilize the My Flights and Inflight Services apps that offer enhanced icons in an effort to differentiate UMNRs locations. Watch for additional changes to UMNR program which are scheduled throughout the spring and summer and refer to your eFAOM for additional details