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Connection Problems With Timestamp

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Source: Other

Date: Apr 04, 2004

There are three problems that have been brought to my attention today.  They are:

PROBLEM #1

If you tried to connect to Unimatic/Apollo this morning, you may have received the following error message:

"Timestamp expired. Reauthenticate."

AOL indicated that this problem is caused by Daylight Savings Time affecting their Web servers.  They mentioned that the problem has been solved and that Unimatic access is now restored.

PROBLEM #2

If you try and call AOL's United technical support number at 1-877-340-1014, there is now a message that says the number is no longer in service.  This is not true.  Apparently, their tech support center is open only for limited hours, and this is the message that is provided during the time their call center is closed.  If you need AOL technical support, it would be best to call them back on Monday.  I know, I know...this is beyond irritating.

PROBLEM #3

Email that is being sent to unitedsupport@aol.com is not being answered.  I don't know why this is happening, but can only guess that the tech support desk is closed on Sunday.  Again, best to wait until Monday to see if you receive a response.

VERY SPECIAL THANKS:

To, um, oh...let's see: The several hundred JSN readers' e-mails that have arrived informing us about this AOL screw-up, as well as the dozens more about the resolution.  Jeff Heisey at the MEC Central Schedule Committee for helping come up with an excellent technical workaround just in case.  And MEC President Greg Davidowitch for getting a straight answer for AFA from UAL/AOL about the Daylight Savings Time problem and its effect on the AOL Web servers.

And lastly: Special thanks to Bristol-Myers Products for creating and providing Excedrin Extra Strength tablets.

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