From NewsReal:

The Employee Pass Refund department is experiencing a heavy backlog in resolving employee pass-travel charge discrepancies. While the department is working hard to address the backlog, employees can help ensure they are billed correctly the first time by taking the following six measures:

1. Write the origin and destination of each segment, not trip, on your passes or companion passes. For example, if you are flying ORD-SYD, be sure to complete the passes as ORD-LAX and LAX-SYD. If you change the destination from the one originally written on your pass, cross it off and write in the new destination.

2. Be sure to check the relationship box on your pass. If a relationship box is not checked, it will default to 'spouse' or 'domestic partner,' which can result in incorrect charges.

3. To avoid duplicate travel charges, use one pass booklet per person and do not share pleasure-pass coupons within a booklet.

4. Make sure each pass in your booklet is swiped completely with your employee travel card and is legible. Faded file numbers on your pass can lead to processing errors and charges to the wrong employee. Do not fold or crumple the pass so that it can be read easily.

5. Be sure the employee who is flying is the one who calls or uses WebList to list for a flight. The file number of the companion pass must match the file number of the person listing for the companion.

6. If flying as a BP10, list yourself under your own file number. If your spouse or partner is a United employee and you list yourself under your spouse's or partner's file number, you will be charged for the BP10 because you will be traveling as a spouse or partner, not as an active employee.

Employees can send questions through e-mail to employee-pass@ual.com, by co-mail to WHQAK or can fax them to 1-847-700-1452.