Folks, the problems just keep rolling in here with WeWalk Shoes since this story first was published:

Crew Lounge member Kristi Lafever, SFOSW first brought the following matter to our attention on March 21.  You should read the following letter if you've recently purchased shoes at the SFO or ORD domiciles:

Recently I purchased a pair of custom shoes in the San Francisco domicile. The company took my money and I have not been able to contact them since. The phone number and e-mail address they gave out in their brochure is not working. I have not received my shoes or an explanation why they never came. I would like to know if anyone else had this problem because many of us purchased the shoes and the company was also in the Chicago domicile.  Please pass the information on and maybe we can find this company and get our money back.  WeWalk's website address is www.wewalk.com, e-mail is care@wewalk.com, and the phone number is 1-877-9wewalk.  I would appreciate any help you can give me with this. Thank you very much.

I checked out their website address, www.wewalk.com, but cannot seem to pull it up---which raises a few red flags to me right there.  I also called the telephone number but it's incommunicado.  If anyone has had this problem, or has purchased shoes but not received the product, you may want to let your domicile manager know about this issue----since this happened under their arena of management responsibility.

NOTE: We normally do not print problem notices and/or letters pertaining to businesses.  I made a rare exception in this case because:

1. The author agreed to publish her name along with the story.
2. The business was operating specifically inside our work environment, namely the SFO and ORD domiciles.
3. The business may have potentially affected many other flight attendants.

NOTE:  Since the publication of this story, additional reports have been coming in from several F/As who had the same incident occur in both the ORD and SFO domiciles.  Our latest letter comes from Erich Husch, DENSW who writes:  "I ordered two pairs of shoes in December while going through DENSW.  Approximately four weeks later I got a strange phone call from wewalk- a girl asked for me and then all she said was "your shoes are going to be late due to production problems" and she hung up.  At this point I have called my Credit Card company and they have reimbursed for my order.  I did call the Denver coordinator and they said they were investigating it.  I think the company went bankrupt.  Good Luck." 

And another report from two members in HNL:  "We also got taken for two sets of shoes that never showed up. We will contact our credit card company for a refund. Bummer..."

Here's another story from a member at LAXSW:  "I also ordered from wewalk in November.  I received my shoes and returned them and received credit.  BUT in January I started to receive a 49.00 bill from Airborne Express.  I was instructed by wewalk that Airborne would pick up my shoes and they did.  This was in January.  I keep receiving bills from Airborne and don't understand why they billed me instead of wewalk, because I never asked for their services wewalk chose them to deliver the shoes.  I thought it was cleared up, but I just received a bill saying they cannot bill wewalk because they don't have an open account with them anymore.  I cannot reach wewalk anymore and am still trying to clear this up."

One of our Crew Lounge members, Alexandra Manolopoulos, LAXSW, was able to get her $49.00 shipping bill imposed by WeWalk refunded from Airborne Express (and kudos to them for doing that).  As to individual domicile responsibility and/or action taken against that let's-shut-down-our-operation-and-screw-everyone company, no one has yet reported a positive resolution.

And today (5/7/01) comes the following comment from Crew Lounge member Mie Katsumata, SFOSW:

I bought a pair of shoes in December and they were shipped to my house.  Unfortunately, these custom shoes did not fit my feet at all. I got a return authorization number from the company in mid-January, and shipped them back via the post office.  I have yet to see a refund on my credit card.  The coordinator in SFOSW gave me the name of the "New Owner", David Segal and his number is (805) 279-6169.  I have left several messages on his voicemail, but have not received a call-back.

So how do you like them apples?  If I were you, I'd try also going through my credit card company if at all possible.

If you do have any useful information regarding this problem, please let us know, and I'll forward your feedback to those affected flight attendants.  Thanks!