"Fed up with canceled trips and flights late half the time, United Airlines customers are increasingly choosing other carriers -- even when they cost more." That came straight from the front page of USA Today's 'Money' section dated August 9, 2000. Anyone who's been through Camp O'Hare lately can sympathize with UAL's customers.
But get this other quote: "Crew-related delays and cancellations have jumped dramatically. There's been a significant increase in mechanical write-ups, overtime sign-ups have fallen, sick leave has increased and the number of out-of-service aircraft has spiked upward." This came straight from the desk from our CEO, James Goodwin. But notice how he says, 'crew-related' delays! Isn't it mostly PILOT-related delays? This seems to be the first time in UAL history that flight attendants and pilots are lumped into the same category! Here and now we're one big family.
Speaking of that warm fuzzy family feeling, anyone read the 'Onboard Updates' edition dated July 31, 2000? Their lead story was titled:
FLIGHT ATTENDANT SCHEDULING AND ONBOARD SERVICE
WE'RE IN THIS TOGETHER