Source: www.unitedafa.org 

The Inflight Safety Action Program (ISAP), formerly known as OSAP, has proven to be one of the most effective safety tools we have.  The program fosters a voluntary, cooperative, non-punitive environment for the open reporting of safety concerns that can include but is not limited to:

• Unsafe or detrimental policy's or procedures
• Inadvertent FAR violations
• Incorrect FAOM information
• Safety concerns that are related to our job, duties of our job or tools used in our job as a Flight Attendant

The primary purpose of the program is to identify safety events, and to implement corrective measures that reduce the opportunity for safety to be compromised. ISAP is not a tool for anyone who has intentionally shown a disregard to safety practices. Any intentional falsification or criminal activity will also deem your report unaccepted.  Reports involving drugs, controlled substances or alcohol are not accepted into the ISAP program and should be referred to AFA EAP/Professional Standards.  

The ISAP Program addresses when you should file an ISAP report as follows:

When a Flight Attendant has or thinks she/he has:

• Identified a potential safety hazard while at work
• Inadvertently violated an FAR
• Inadvertently violated a safety policy or procedure
• Failed to follow safety guidance in the FAOM
• Or, when you question if a policy or procedure is in the best interest of safety.

What should I include in my ISAP report:

• A completely filled in report with the AFA box checked
• A detailed factual description of the event or concern
• Any questions you may have or clarifications you seek – directly asked in the body of your report
• Why and/or how you can attribute to the cause of your safety item

What to expect from my ISAP

• A possible phone call from either the program administrator, an ERC Member or NASA:
  • For more information and/or to clarify information you provided
  • To answer your question(s)
  • Or to add data into a nationwide database to drive or support change
• A reply from the Event Review Committee (ERC) and/or from any other subject matter experts. 

ISAP is just one way for you to be heard on all safety issues. To file an ISAP navigate to ourSafety section through the United MEC Website (www.unitedafa.org) then to the reports area and select ISAP. You will need to login to United's Flying Together website to access the ISAP program. Please be aware that the time-out for the ISAP reporting system is 30 minutes. Please make sure you SAVE at least once every 30 minutes.